Return & Refund Policy

At Korvyneax, operated by Handyman Construction L.A INC., we strive to ensure clarity and fairness in every purchase. This policy outlines how returns and refunds are handled should an item not meet expectations.

1. Return Timeframe

Customers may request a return within 30 calendar days from the date the item is delivered.

To qualify for a return, the product must:

  • Be in its original condition as received

  • Show no signs of use or alteration

  • Include original packaging and purchase confirmation

Returns that do not meet these requirements may be declined.

2. Requesting a Return

All return requests must be approved before sending an item back.

To begin the process, please contact us at:
📧 service@upgrto.com

If your request is approved, you will receive:

  • A return authorization

  • Instructions for shipping the item back

Items sent without prior approval will not be accepted or processed.

3. Damaged or Incorrect Items

Please review your order promptly upon delivery.

If an item arrives damaged, defective, or incorrect, notify us as soon as possible. We will assess the issue and determine the appropriate resolution, which may include replacement or refund.

4. Items Not Eligible for Return

Returns are not accepted for the following:

  • Custom-made or personalized products

  • Items intended for personal care or hygiene

  • Hazardous or restricted materials

  • Items marked as final sale or clearance

  • Gift cards

  • Original shipping and handling fees

If you are unsure whether your product qualifies, contact us before submitting a request.

5. Exchanges

We do not offer direct exchanges.

If you would like a different item, please return the original product (once approved) and place a new order separately.

6. European Union Customers

For orders delivered to an EU address, customers have the right to cancel or return their purchase within 14 days of receipt, regardless of reason.

Conditions:

  • The item must remain unused and in original packaging

  • Proof of purchase is required

This right exists independently of our standard return policy.

7. Refund Processing

Once a returned item is received and inspected, we will notify you of the outcome.

If approved:

  • Refunds are issued to the original payment method

  • Processing typically takes up to 10 business days

Please note that financial institutions may require additional time to reflect the refund.

If 15 business days have passed since approval and you have not received your refund, please contact us.

8. Return Shipping Location

Return shipments must be authorized before dispatch.
Return instructions will be provided after approval.

Contact Information

If you have questions regarding returns or refunds, please reach out to us:

Korvyneax
Handyman Construction L.A INC.
📍 9717 Clovis Ave, Los Angeles, CA 90002
📞 (818) 398-8299
📧 service@upgrto.com